GAMMA is committed to delivering professional IT services with clear communication and quality workmanship. This Refund Policy explains when refunds may apply.

Project Deposits & Milestones

Many projects require an upfront deposit or milestone payments. Deposits cover discovery, planning, and reserved capacity. Refund eligibility depends on work completed at the time of cancellation.

Eligible Refund Scenarios

A refund may be considered when:

1. GAMMA Digital fails to begin agreed work within the timeline defined in your contract without a mutually approved extension.
2. A duplicate payment was processed in error.
3. A prepaid maintenance or support package was cancelled before services were rendered, subject to any non-refundable setup fees disclosed in writing.

Non-Refundable Circumstances

Refunds will generally not be issued if:

• Work has been delivered according to the approved scope or milestone.
• Delays are caused by missing client content, feedback, or access credentials.
• Third-party licenses, domains, hosting, or vendor fees have already been purchased on your behalf.
• The client changes requirements substantially after work has started.

Refund Request Process

Submit refund requests in writing to gammadigitalsolutions@gmail.com with your name, project reference, payment details, and reason for the request. We will review each case within 7–10 business days.

Processing Refunds

Approved refunds are processed to the original payment method within a reasonable timeframe after approval. Partial refunds may apply when part of the agreed work has been completed.

GAMMA Digital reserves the right to update this Refund Policy at any time. Changes will be posted on this page.

Contact

For refund questions, contact GAMMA Digital Solutions (Private) Limited at gammadigitalsolutions@gmail.com, call 0307 5008359, or write to us at Islamabad, Pakistan.